Player Protection & Wellbeing

Responsible Gaming at eh88

Gambling at eh88 is meant to be entertaining — a bit of excitement when PSL is on, a few spins on the slots, a live casino hand after a long week in Karachi or Lahore. But we also know that for some players, it can become more than just fun. That is why responsible gaming is not a checkbox for us — it is a genuine commitment built into every layer of the eh88 platform.

Strictly 21+ Platform Self-Exclusion Available 24/7 Support Internationally Licensed
21+ Only — eh88 does not accept players under 21 years of age

Our Player Protection Tools


Six practical tools built into your eh88 account to help you stay in control

Deposit Limits

Set a daily, weekly, or monthly cap on how much PKR you can deposit into your eh88 wallet. Once set, the limit takes effect immediately and cannot be increased for 72 hours — giving you a genuine cooling-off period before any change takes hold.

Session Time Limits

Decide upfront how long you want to play in a single session. When your time limit is reached, eh88 will alert you and, if you have chosen a hard limit, log you out automatically. This is especially useful during long PSL match nights when time tends to fly by.

Cool-Off Period

Need a short break without fully closing your account? A cool-off period lets you temporarily suspend all gaming activity on eh88 for a defined duration — 24 hours, 7 days, or 30 days. During this time, you cannot log in or place any bets.

Self-Exclusion

If you feel your gambling has become a problem, self-exclusion is the most powerful tool available. You can self-exclude from eh88 for a minimum of 6 months or permanently. During self-exclusion, your account is fully suspended and you cannot re-register for the duration of the exclusion period.

Activity Statement

View a full breakdown of your gaming activity: total deposited, total wagered, total withdrawn, net position, and session durations — all in PKR. Seeing the real numbers in one place helps you make informed decisions about your play habits.

Reality Checks

eh88 can send you regular pop-up reminders during active sessions showing how long you have been playing and how your balance has moved. These brief reality checks are a gentle nudge to pause, breathe, and decide whether you want to continue or step away.

21+
Minimum Age Requirement

The eh88 platform is strictly for adults aged 21 years and above. No exceptions.

Age Verification Policy

Strictly 21 and Above


eh88 enforces a strict minimum age of 21 years for all registered players across Pakistan. This is not simply a legal formality — it reflects our genuine belief that gambling is an adult activity that requires a level of emotional and financial maturity to engage with responsibly.

Every account on eh88 goes through a mandatory KYC (Know Your Customer) verification process. You will be required to submit a copy of your CNIC issued by NADRA. Players from Karachi, Lahore, Islamabad, Faisalabad, and all other cities in Pakistan must complete this verification before any withdrawal is processed.

If we discover that a player has provided false age information, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter may be referred to relevant authorities. Any bonuses or winnings generated while underage are forfeited in full.

Parental Notice: If you believe a minor in your household has accessed or registered on eh88, please contact us immediately at [email protected]. We will take immediate action to suspend the account and, where applicable, return any deposited funds.
Age Verification Tools: eh88 supports parental control tools at the device and network level. We recommend using parental control software on shared devices to prevent underage access to all online gambling sites, including eh88.
How Self-Exclusion Works

Requesting Self-Exclusion


Self-exclusion is the most definitive responsible gaming tool available on eh88. Once activated, it completely blocks access to your account for the duration you select. Here is how to set it up:

1

Log Into Your Account

Navigate to the eh88 login page and sign in to your registered account. If you are unable to log in due to the urgency of the situation, contact our live chat support directly — they can process the exclusion on your behalf immediately.

2

Go to Responsible Gaming Settings

Inside your Account Settings, navigate to the "Responsible Gaming" section. Here you will find all available tools including deposit limits, cool-off periods, and the self-exclusion option.

3

Select Self-Exclusion Duration

Choose your exclusion period: 6 months, 1 year, 3 years, or permanent. We strongly recommend selecting a period of at least 6 months. Permanent self-exclusion cannot be reversed under any circumstances.

4

Confirm & Activate

Confirm your request. Your account will be locked within minutes. You will receive a confirmation email to your registered address. Any pending withdrawals at the time of exclusion will be processed normally to your registered payment method.

5

Seek Additional Support

Self-exclusion from eh88 is an important first step. We encourage all self-excluding players to also seek support from a professional counselling service and consider contacting a responsible gaming helpline for ongoing assistance.

Urgent Help: If you need to self-exclude urgently and cannot access your account settings, contact our 24/7 live chat support immediately. Our team will process your self-exclusion within minutes.
Deposit & Spend Limits

Managing Your Budget


Setting clear financial limits is the most practical day-to-day responsible gaming habit. eh88 makes it straightforward to control exactly how much PKR flows into your gaming activity.

Daily Limit
Cap your daily deposits in PKR. Resets at midnight. Cannot be raised for 24 hours after change.
Weekly Limit
A broader 7-day ceiling on deposits. Ideal for players who budget on a weekly basis.
Monthly Limit
Full monthly deposit cap in PKR. Resets on the 1st of each month.
Loss Limit
Set a maximum net loss amount per period. When reached, further bets are blocked until the period resets.
Pro Tip: Before you deposit, decide your entertainment budget for the month — think of it the same way you would budget for a cinema outing or a cricket match ticket. Set that amount as your monthly deposit limit in eh88 settings before you start playing.
Limit Change Policy: Reducing a limit takes effect immediately. Increasing a limit requires a minimum 72-hour waiting period. This is intentional — it gives you time to reconsider when you are not in the heat of play.

Recognising Problem Gambling


Honest self-awareness is the first step. These are the signs that gaming may have moved beyond entertainment.

Financial stress is often the first indicator that gambling has become a problem rather than a pastime. Ask yourself honestly:

  • Are you depositing more PKR than you originally intended when you sat down to play?
  • Have you borrowed money — from family, friends, or your UBL / Meezan Bank account's overdraft — to fund gambling?
  • Are you chasing losses, meaning you bet more to try to recover money you have already lost?
  • Have gambling expenses started competing with essential bills — rent, utility bills, children's school fees?
  • Do you find yourself thinking about gambling as a way to solve financial problems?

If you answered yes to two or more of these, we strongly encourage you to use eh88's deposit limit and self-exclusion tools, and to speak with a professional counsellor.

  • Feeling irritable, restless, or anxious when you are not able to gamble.
  • Lying to family members in Lahore or Karachi about the amount of time or money you spend gambling.
  • Gambling to escape stress, depression, anxiety, or boredom rather than for entertainment.
  • Repeatedly trying to cut back or stop gambling but finding that you cannot.
  • Feeling a strong compulsion to return immediately after a losing session to win back what you lost.
  • Neglecting family responsibilities, work, or health in favour of gambling sessions.

  • Spending significantly more time playing than you planned — sessions that were meant to be 30 minutes stretching to 3-4 hours.
  • Playing late at night or in the early hours of the morning, affecting sleep and daily routine.
  • Thinking about gambling frequently during work hours or family time.
  • Prioritising gambling sessions over social events, family gatherings, or other activities you used to enjoy.

eh88's session time limit and reality check tools are specifically designed to help with time-related patterns. Enable them in your account settings today.

  • Family members — spouses, parents, siblings — have expressed concern about your gambling.
  • Arguments about money that are connected, directly or indirectly, to gambling activity.
  • Feeling secretive about your gaming activity, hiding your phone or switching browser tabs when others are nearby.
  • Withdrawing socially from friends and extended family because of gambling-related shame or preoccupation.

If gambling is affecting your relationships, it has moved well beyond entertainment. Please use our self-exclusion tool and seek professional support. Real help is available.

Quick Self-Assessment


Answer these four questions honestly. This is not a clinical diagnostic — it is a personal prompt for reflection.

1. In the past 30 days, have you spent more on eh88 than you originally planned?
2. Have you ever gambled to try to recover money you had previously lost?
3. Has anyone in your family or close circle expressed concern about your gambling?
4. Do you feel you could stop gambling whenever you wanted to, without difficulty?
Your answers suggest low-risk play. Keep it this way by using eh88's deposit limits and session timers as a proactive habit. Review this assessment every few months to stay honest with yourself.
Your answers suggest gambling may be affecting you beyond entertainment. This is not a judgment — it is important information. We strongly encourage you to activate eh88's self-exclusion tool from your account settings and speak with a counsellor. You do not have to navigate this alone.

The eh88 Responsible Gaming Pledge


These are the commitments we make to every player on the eh88 platform — not because regulation demands it, but because it is right.

Strict Age Verification Every account undergoes mandatory KYC verification using CNIC documents before any withdrawal is processed. We do not allow players under 21 years of age — no exceptions, no workarounds.
Accessible Self-Management Tools Deposit limits, session timers, cool-off periods, self-exclusion, and activity statements are not buried in fine print — they are clearly visible in every player's account settings and can be activated or adjusted at any time.
No Marketing to Vulnerable Players Players who have self-excluded, activated cooling-off periods, or requested removal from marketing lists will not receive any promotional communications from eh88. We do not send bonus offers to players who have indicated they need a break.
24/7 Support for Responsible Gaming Requests Our live chat support team is trained to handle responsible gaming requests with empathy, urgency, and confidentiality. Self-exclusion requests made via chat are processed immediately — within minutes, not hours.
Clear Terms with No Hidden Triggers Our bonus terms do not trap players into wagering cycles they cannot escape. All wagering requirements, time limits, and withdrawal conditions are stated clearly before you claim any offer. You are never forced to play to access your own deposited funds.
Ongoing Staff Training Every member of the eh88 customer support and operations team receives regular training on identifying signs of problem gambling and responding with care. Responsible gaming is part of our culture, not a separate department.
Partnership with Support Organisations eh88 actively supports and promotes access to professional gambling counselling and helpline services. We may be your gaming platform, but we are not your counsellor — real help comes from trained professionals, and we make those resources visible.

External Support Resources


eh88 can help you block access to your account. But for genuine recovery from problem gambling, you need professional support. These international organisations offer confidential counselling and resources:

GamCare (UK)

One of the world's leading providers of support, advice, and free counselling for anyone affected by problem gambling. Their website offers self-help tools, forums, and live chat support in English. Visit their website for confidential assistance.

Gamblers Anonymous

A global fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling addiction. Free meetings operate in many countries and online. No fees, no judgment — just peer support from people who understand.

BeGambleAware

Provides free, confidential advice and support to anyone affected by gambling harm in the UK. Their resources, including a national helpline and online chat, are accessible internationally and offer guidance in English for Pakistani players seeking help.

Responsible Gaming Foundation

An international nonprofit dedicated to research, education, and support around responsible gambling practices. Their website contains extensive educational materials, self-assessment tools, and links to counselling services available worldwide.

Mental Health Crisis: If you or someone you know is experiencing a mental health crisis related to gambling or any other issue, please contact your local emergency services or a mental health crisis helpline immediately. In Pakistan, the national crisis helpline 1166 offers free mental health support 24/7.

Need to Set a Limit or Self-Exclude?

All responsible gaming tools are available directly in your Account Settings. You can activate them yourself in seconds, or contact our 24/7 live chat support for immediate assistance.

⚠ 21+ only. Gambling should be entertaining, not a source of stress. Play responsibly.